Dutch Technical Support - Portugal, Lisbon

Job Description

A multinational BPO company working with exciting brands with over 95,000 game-changers from more than 190 locations in 51 countries is hiring Dutch Customer Support Advisors.

Join this company in Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

As a Dutch Customer Support Advisor, you will:
Respond to inbound customer requests, document relevant case information
Ensure excellent customer satisfaction
Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
Collaborate with other technicians to resolve or properly close help tickets
Manage an individual ticket queue
Responsible to follow the direction of management and provide feedback

Native or Proficient Dutch (C2)
Fluency in English (B2)
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Demonstrate patience when communicating and solving issues
Treat all data and personal information with the utmost confidentiality
Keep up with the latest IT and tech-related trends
Proactive, self-motivated, and a great team player.

On Offer:

Competitive wages (14 monthly payments per year)
Meal allowance paid in voucher card (net)
Monthly Performance Bonus
Health insurance with a dental plan (after 6 months contract)
Opportunities for career progression and possibilities for an international career through the International Mobility Program
Relocation package - shared accommodation and flight reimbursement if you come from abroad

Life at our company:
Work with a diverse environment with people from over 58 nationalities
Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world
New and modern offices in Lisbon, Oriente, Portugal.

Application Process:

If you're excited about this position and about making a difference, please submit your resume and a detailing your relevant experience and language skills. In your cover letter, please mention your proficiency in each language and provide examples of how you've demonstrated exceptional customer service skills.
At Head Hunt International we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply.
For a friendly chat regarding this position please send your CV to Dagmar at: dc@headhuntinternational.com or let's talk or chat on Whatsapp on: + 39 (0)339 5445332