French Technical Support - Portugal, Lisbon

French Customer Support - Portugal, Lisbon

French Customer Services & French Technical Support Job Opportunities - Lisbon, Portugal

French Technical Support

Full Time
Permanent

Required languages: French

Apply now!

A multinational BPO company working with exciting brands with over 95,000 game-changers from more than 190 locations in 51 countries is hiring French Customer Support Advisors.
When you join this company in Portugal you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

Role:
As a French Customer Support Advisor, you will:
Respond to inbound customer requests, document relevant case information
Ensure excellent customer satisfaction
Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
Collaborate with other technicians to resolve or properly close help tickets
Manage an individual ticket queue
Responsible to follow the direction of management and provide feedback

Required:
Native or Proficient French (C2)
Fluency in English (B2)
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Demonstrate patience when communicating and solving issues
Treat all data and personal information with the utmost confidentiality
Keep up with the latest IT and tech-related trends
Proactive, self-motivated, and a great team player

On Offer:

Competitive wages (14 monthly payments per year)
Meal allowance paid in voucher card (net)
Monthly Performance Bonus
Health insurance with a dental plan (after 6 months contract)
Opportunities for career progression and possibilities for an international career through the International Mobility Program
Relocation package - shared accommodation and flight reimbursement if you come from abroad

Life at our company:
Work with a diverse environment with people from over 58 nationalities
Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world
New and modern offices in Lisbon, Oriente, Portugal.

For immediate interview please email CV today
or Contact Dagmar on:
Mob + Whatsapp: +39 339 544 5332

Skills
French Language, Customer Service, Customer Support, Sales, Inside Sales, Technical Support