Night Manager Dublin South 4* Hotel
A quality 4* hotel hotel in South Dublin has a role open for a Night Manager
Overall responsibility for the hotel during night hours, ensuring that the highest level of guest service is given at all times, paying particular attention to conference/function business and all public areas, ascertaining complete guest satisfaction at all times;
Manage the night shift in the department ensuring that the department is rostered appropriately and that all employees carry out the duties assigned to them
Serve as the Duty Manager for the property during the night period;
Ensure the hotel is prepared in advance of each shift and in accordance with relevant SOPs
To liaise with front office regarding all aspects of client's requirements;
To ensure the safety of all our guests throughout the night, by completing the safety checks and night audits competently;
To ensure meeting rooms are properly set up, broken down and reset according to the weekly function sheets;
Ensure that all staff arrive to work on time and in correct uniform and name badge as per schedule and adhere to Clocking Policy
Resolve customer complaints promptly and report them to the General Manager
Delegate duties and tasks to staff to meet objectives and maximise resources
Assist in creating and inputting the weekly roster into Timepoint before the deadline, considering the business demand.
Daily control and update staff attendance in Timepoint ensuring accuracy of payroll
To be aware of the day's business in all Departments within the Hotel
Maintain regular communication with staff and management through meetings, discussions and handovers
Communicate our services and facilities to guests as required
To be aware and ensure compliance with all company policy's regarding: Fire, Health & Safety, Hygiene, Food Hygiene, and
Customer Care & Security
To liaise with all other Heads of Departments and Duty Managers to ensure high quality of service is always achieved
To work in conjunction with the General Manager & Deputy General Manager to ensure the smooth and efficient running of the department and overall business
Attendance at all Operational Meetings and HOD Meetings
Skills & requirements
Computer literate, be reliable and be well organised.
Be pro-active and be a team player.
Previous experience of a similar role in a hotel would be essential. Previous bar experience/reception experience is desired.
Must be flexible as the role involves shift work and weekend working.
- Complimentary Membership
- Discounted Accommodation Rates
- Life Insurance
- Employee Counselling Line
- Bike to Work Scheme
- Pension Scheme
- Christmas Savings Scheme
- Free parking
- Staff Meals
For immediate interview please email CV to:
or call Saskia on:
Mobile: +44 (0) 7307 720295