Regional Key Account Manager

  • Job Reference: KH/RKAM
  • Date Posted: 20 April 2022
  • Recruiter: Headhunt International
  • Website:
  • Location: Dublin North
  • Salary: €90,000 to €100,000
  • Bonus/Benefits: Bonus + Benefits
  • Sector: Transport & Logistics
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Serve as the focal point of contact for the customer's supply chain and procurement function, and develop & maintain strategic multi-level relationships with those responsible for the various logistics activities of the customer;
Be the internal consultant and coordinator for all aspects of business relationship & development with the Key Account;
Facilitate sharing of know-how about the Key Account
Manage overall account relationships with the Key Account to ensure excellent, long-term business relationships at all levels;
Responsibility for account development and growth including strategy mapping, account penetration, customer relationship management and business improvement initiatives including:
Responsible for establishing and continuing leadership of a functional account management team in all required clusters and countries, in co-operation with the VM Head & local sales management;
Process lead and coordination role in the annual KAM budget and development planning process
Gathering information to provide a clear orientation of the customer's value chain
Identification, detailing and evaluation of business opportunities
Review (regarding general feasibility) and tracking of opportunities
Development of strategic focus areas (by product, geography)
Maintain an overview of account status at all times and report as required
Strategically partner with all pertinent internal cluster/country organizations and Business Units to ensure aligned business development, and consistent service and growth
Internal communication to DB Schenker stakeholders to ensure clarity and alignment of all resources and infrastructure
Establish business Key Performance Indicators and benchmarks; use of these indicators to monitor and report on performance, as required

Respond to complex and sensitive logistics issues and questions; create innovative and profitable solutions in tandem with specialist departments within the company;
Involvement in pre-RFQ process
Provide schedule of forthcoming tenders
12 month forward tender planning
Regular updates to be provided (minimum 4 weeks notice required for each RFQ launch)
Involvement in RFQ launch
Ensure "quick scan" is completed including business intelligence and strategic value
Prove "higher" interest in case PM / BU rejects tender
Act as case owner for contract issues as defined in the SOP
Involvement in post-RFQ process
Support the implementation of new business won;
Arrange & participate in Quarterly Business Reviews with the customer and regional and country operations and business leaders;
Interact with the Key Account to proactively drive business development through meetings, workshops, sales calls, and other means;